PRIVACY & GDPR POLICY FOR OSBORNESOFILKESTON.CO.UK
At Osborne of Ilkeston Limited we are dedicated to safeguarding and preserving your data & privacy when visiting our site or communicating electronically with us.
We do update this Policy from time to time so please do review this Policy regularly.
Information We Collect
In operating our website we may collect and process the following data about you:
i. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
ii. Information provided to us when you communicate with us for any reason.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
i. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
ii. To meet our contractual commitments to you.
iii. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Storing Your Personal Data
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
The Data Protection Act & GDPR 2018
In accordance with the Data Protection Act & GDPR 2018, we have a legal duty to protect any information we collect from you. We will only use your information for the purpose as described and we do not pass on your details to any other third party unless you have given us permission to do so. You have a right to access your personal data and rectify any inaccuracies.
Should you purchase of one of our products, we do not retain any payment details pertaining to the purchase however, we reserve the right to contact you in future regarding products and/or services provided by ourselves, and subsidiary companies, that we feel may be of interest to you. We don’t store any financial details.
Disclosing Your Information
We may also disclose your personal information to third parties:
i. Where we sell any or all of our business and/or our assets to a third party.
ii. Where we are legally required to disclose your information.
iii. To assist fraud protection and minimise credit risk.
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below.
COOKIES & HOW THEY ARE USED
What are cookies?
Most websites us cookies, or HTTP cookies, which are small text files that are stored on users' computers when using web browsers (the program you use to access the internet). They are used by websites for many different reasons, but most often to serve appropriate information for visitors or to enhance visitors' experience, or to help us understand how visitors use the website. Whatever cookies are used on this website, they do not identify you as a person, but as a computer and whether that computer has used the Website before.
3rd Party Cookies used on our site:
Google Analytics. Google Analytics is Google's visitor analysis system, allowing us to measure general data about anonymous visitor traffic.
The exact cookies used are:
_utma - Google Analytics. Further information can be found at http://www.google.com/intl/en/policies/privacy/
_utmb - " "
_utmc - " "
_utmz - " "
_dc - These cookies are written by Google for the purpose of showing advertisements to users who have previously visited our site as they browse other websites on the internet. You can choose to opt-out of Google Remarketing here: https://tools.google.com/dlpage/gaoptout/
If you would like to disable, delete or control cookies on your browser, please follow the appropriate link for your browser below:
If you have any questions/comments about privacy, you should contact us.
We would highly recommend Replacing a kitchen is an expensive and infrequent event, so we did our research and found that Osborne's were not only high quality bespoke manufacturers but also a family run business where individual attention to detail is paramount. Whilst they are the experts, they work closely with the customer interpreting requirements and displaying considerable patience in producing refined plans that ensure complete customer satisfaction.
The quality of product and fitting we found to be of the highest standard. Nothing was too difficult to sort out, there were no irritating delays, and Brian, a director was always available and visited several times both during and after the project. We are absolutely delighted with a high quality, professionally produced kitchen that exceeded our expectations. We are extremely satisfied, and Osborne's can be justly proud of a very fine product.
We would highly recommend Osborne's. Graham and Anne
We absolutely love our new kitchen We absolutely love our new kitchen. The design and attention to detail is fantastic and the quality of the finished product is exceptional. Brian was so efficient, helpful and reliable and he provided a very capable team to fit the kitchen to a very high standard.
We would highly recommend Osborne's. Clare Howling
Would recommend unreservedly We downsized and as part of the project needed to replace a very outdated kitchen.
We approached Osborne's but having visited their showroom were doubtful as to whether they would wish to take on a relatively small job. We need not have had any concerns as from the outset the interest and commitment from Brian and his team was all we could have hoped for.
The quality of the design, craftsmanship and communication throughout the works was excellent.
We have now lived with our new kitchen for a year and are as pleased with it as when it was installed (It looks as if it was completed yesterday!).
This is not a product that will need to be replaced in ten years or for many years after I feel.
Were Osborne's the cheapest option......No. Was the outlay value for money....... Definitely.
Would recommend unreservedly. Mr R Rowlands
The team at Osborne's are inspirational I really wasn't relishing taking on the renovation of our new kitchen in any way at all.
I have to say the team at Osborne's are inspirational, our needs and wishes were exceeded when it came to the design. The management of the project was handled professionally making the whole experience a pleasurable one.
We absolutely love our new kitchen and with such quality I'm sure we will continue to do so for many years to come
Many Thanks Will & Sara
Incredible customer support Excellent after sales service ( our beautiful kitchen was fitted 10yrs ago !) after a water leak , a small skirting board was discoloured- no problem at all for them - they just made me another one - and not only was that amazing- they did it in less than 10 mins of my arrival at their premises.
Thank you all so much - incredible customer support!!!!! Robert Rowlands